Terms & Conditions

Please read these Terms carefully before using Arctic Outdoors.

By using Arctic Outdoors, users signify their assent and agreement to these Terms.

If users do not agree to these Terms, then he/she can chose not use Arctic Outdoors.

Terms of Use

The website, found under the URLs www.arcticoutdoors.co.uk, is provided by Arctic Spas. References to “we”, “us” and “our” shall be deemed to be references to Arctic Spas. References to “you” and “your” shall be deemed to be references to person(s) placing an order via this website. Use of this Web Site is subject to the following terms and conditions. Arctic Spas may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.arcticoutdoors.co.uk website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.arcticoutdoors.co.uk or any materials or content in www.arcticoutdoors.co.uk or the structure, overall style and program code of www.arcticoutdoors.co.uk without our consent. If you wish to make a request for consent, please contact info@arcticspas.co.uk

Purchasing Terms

Prices and availability of goods are subject to change without notice. All prices include VAT. A delivery charge will be added to your order value where appropriate, please refer to the Delivery & Returns information page.

Your contract for purchases made through www.arcticoutdoors.co.uk is with Arctic Spas and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.arcticoutdoors.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and Arctic Spas until we accept your order by dispatching the product to you. When this happens, we will confirm the acceptance by sending you an email.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.

Promotions

All promotions and offers given to you by www.arcticoutdoors.co.uk are valid only for use on our website unless otherwise stated and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of Arctic Spas.

Payment

We accept online payment in a secure environment by credit or debit card. We currently accept Mastercard, Visa, Delta and Maestro.

All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

Cancellation of an order

You may cancel your order placed up to the point of dispatch. Upon cancellation, all payments will be fully refunded within 2 working days.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect then please contact us by email info@arcticspas.co.uk or by telephone on 0330 058 2900 and we will endeavour to correct the problem as quickly as possible.

Data Protection

It is your responsibility to ensure that that you give us an accurate and valid email address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.arcticoutdoors.co.uk. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Intellectual property

www.arcticoutdoors.co.uk, its style and structure, and the materials and information on www.arcticoutdoors.co.uk of www.arcticoutdoors.co.uk are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.arcticoutdoors.co.uk assert their moral rights. www.arcticoutdoors.co.uk and Arctic Spas are registered trademarks of Arctic Spas.

Our Liability

Since a substantial part of www.arcticoutdoors.co.uk is both free and available to all, it is a condition that your use of www.arcticoutdoors.co.uk is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.arcticoutdoors.co.uk for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or www.arcticoutdoors.co.uk shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.

Complaints

If you believe that your intellectual property or other rights are being infringed by the www.arcticoutdoors.co.uk, or if you are dissatisfied with www.arcticoutdoors.co.uk or any aspect of our service, in the first instance please contact info@arcticspas.co.uk or on +44 (0)330 058 2900.